Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide

• Contact details — such as your first and last name, phone number, email address, ZIP code, and mailing address.
• Insurance and eligibility information — such as your age, date of birth, Medicare eligibility, and general coverage needs that you choose to share so we can help you review your options.
• Communications — the content of messages, form submissions, appointment requests, and correspondence you send to us.

Information collected automatically

• Usage and device data — such as IP address, browser type, pages viewed, referring pages, and timestamps.
• Cookies and similar technologies — used to operate the site, remember preferences, and measure performance (see Section 6).
• Consent records — including the date, time, and method of any opt-in you provide, retained as a record of consent.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule and conduct consultations;
• Help you compare, quote, and enroll in Medicare, life, and final expense insurance products we offer;
• Send you appointment confirmations, reminders, plan documents, and service-related messages;
• With your consent, send you marketing and educational communications about insurance options, enrollment periods, and related offers;
• Maintain records required for regulatory and compliance purposes;
• Operate, secure, improve, and analyze our website and services; and
• Comply with applicable laws and respond to lawful requests.

3. SMS / Text Messaging

If you provide your mobile phone number and opt in, we may send you text (SMS) messages related to your inquiry, appointments, plan options, quotes, enrollment periods, plan reviews, and reminders. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can request help by replying HELP. Consent to receive text messages is not a condition of purchasing any product or service.

Text messaging opt-in is collected separately and is never assumed. All mobile opt-in consent is kept confidential and used solely to deliver the messages you requested.

4. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Insurance carriers and underwriters — when necessary to provide a quote, submit an application, or enroll you in a plan you have chosen.
• Service providers — vendors who perform services on our behalf (such as CRM, scheduling, hosting, messaging, and compliance providers), bound to use the information only to provide those services.
• Legal and regulatory — when required by law, regulation, subpoena, or to protect the rights, property, or safety of our clients, our company, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

As stated in Section 3, mobile information and SMS consent records are never shared with third parties or affiliates for their own marketing or promotional purposes.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling cookies may affect the functionality of the site.

7. Your Choices and Rights

• Opt out of texts — reply STOP to any message.
• Opt out of marketing email — use the unsubscribe link in our emails or contact us.
• Access, correction, or deletion — you may request access to, correction of, or deletion of your personal information, subject to legal and recordkeeping requirements. Contact us using the details below.
• Do Not Call — you may register your number on state or federal Do Not Call registries; our marketing consent language explains how prior express consent interacts with those registries.

8. Children's Privacy

Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites, including Medicare.gov and insurance carrier sites. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

10. Medicare Disclaimer

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

DLP Agency Partners (a DBA of De La Pena Financial Services LLC)
4646 Corona Dr. Suite 220, Corpus Christi, TX 78411
Phone: (361) 816-2069
Email: [email protected]